Is Scan2Email Going to Stop Working Soon?

Is the old email authentication method for Office 365 — known as SMTP Basic Authentication — being discontinued by Microsoft from December 1, 2026? This will not affect most PCs and laptops, but it may affect many MFPs (scanners/multifunction printers). Am I affected?

Scan2Email Stopping Soon? Microsoft Is Disabling Basic Authentication

Microsoft is discontinuing the old email authentication method for Office 365, known as SMTP Basic Authentication, starting December 1, 2026. This will not affect most PCs and laptops, but it may affect many MFPs (scanners/multifunction printers). Am I affected?

Your MFP is likely to be affected if you use Microsoft Office 365 / Microsoft 365.

If you are unsure, please contact your IT administrator or choose one of the three solutions below.

Download the PDF for the three solution options